FOH is an acronym that stands for “front of house.” It is used in the restaurant industry to describe the employees who are located in the front of the restaurant, as opposed to those who are in the back. FOH staff members are responsible for taking orders, serving food, and cleaning up after customers. If you’re looking to work in a restaurant, it’s important to know what FOH means and what your duties would be as part of this team. In this blog post, we will discuss what FOH entails and how you can become a valuable member of this team!
1. What FOH means
When most people think about working in restaurants, they imagine being a waiter or waitress who takes orders and delivers food to tables. However, there is a lot more to the restaurant industry than just serving customers! There are also people who work in the back of the house, preparing food and cleaning up after diners.
The term “FOH” refers to the employees who are located in the front of the restaurant, as opposed to those who are in the back. FOH staff members are responsible for taking orders, serving food, and cleaning up after customers. This includes tasks like bussing tables, filling water glasses, and removing dirty dishes from the dining area.
If you’re looking to work in a restaurant, it’s important to know what FOH means and what your duties would be as part of this team. In most cases, training will be provided on the job, but it’s always a good idea to have an understanding of what you’ll be doing before you start!
2. What are the responsibilities of FOH employees
So, what does it take to be a successful member of the FOH team? Below are some qualities that will help you succeed in this role:
-Good customer service skills: As a FOH employee, your primary responsibility will be interacting with customers. This means that you need to have good people skills and a friendly personality!
-The ability to multitask: There will often be multiple things happening at once when you’re working in the front of the house. For example, you might be taking an order while also bussing tables and refilling drinks. It’s important to be able to juggle multiple tasks simultaneously without getting overwhelmed.
-A strong work ethic: FOH employees often have to put in long hours, especially during busy times like dinner rush. It’s important to be able to handle the demands of the job and maintain a positive attitude even when things are hectic.
If you can demonstrate these qualities, then you’ll be well on your way to becoming a valuable member of the FOH team!
3. What hours do you work as a FOH employee?
FOH employees typically work long hours, especially during busy times like the dinner rush. In most cases, you can expect to work from noon until close, which is usually around 11 pm or midnight. However, there may be some exceptions depending on the restaurant.
If you’re looking for a job in a restaurant, it’s important to be aware of these hours and make sure that they are compatible with your schedule. Keep in mind that FOH employees often have to put in overtime during busy periods, so be prepared to work extra hours if needed!
4. Do FOH employees get to take breaks during their shifts?
Yes, FOH employees are entitled to take breaks during their shifts. However, these breaks are typically shorter than those taken by back-of-house employees. This is because front-of-house employees need to be available to take orders and serve customers at all times.
If you’re working in the front of the house, you can expect to take several short breaks throughout your shift. These breaks will usually last for five to ten minutes, and they will give you a chance to catch your breath and recharge before getting back to work.
5. What is the training like?
In most cases, training for FOH employees is provided on the job. This means that you will learn the necessary skills by working alongside more experienced staff members. However, it’s always a good idea to have an understanding of what you’ll be doing before you start!
If you’re interested in working in the front of the house, be sure to research the duties and responsibilities of this position. This will help you hit the ground running when you start your new job!
6. What are the challenges of a FOH employee?
One of the biggest challenges of working in the front of the house is dealing with customer complaints. This can be a difficult task, especially if you’re not used to handling conflict. However, it’s important to remember that not every customer will be satisfied 100% of the time.
As a FOH employee, you need to be able to take criticism in stride and use it as an opportunity to improve your service. If you can do this, then you’ll be well on your way to becoming a successful member of the team!
7. How to deal with difficult customers?
As a FOH employee, you will often encounter difficult customers. These are the customers who are angry, demanding, and just generally unpleasant to deal with.
There is no one-size-fits-all answer for how to deal with difficult customers, but there are some general tips that can help:
-Stay calm and polite: It’s important to remain professional at all times, even when you’re dealing with a challenging customer. Try not to get angry or defensive, and instead focus on solving the problem.
-Listen carefully and try to understand their point of view: Sometimes it can be helpful to simply listen to what the customer has to say without interrupting them. This will give you a chance to understand their perspective and come up with a solution that satisfies both parties.
-Apologize and offer a solution: In many cases, an apology can go a long way towards diffusing a difficult situation. Once you’ve apologized, offer the customer a solution that will address their concerns.
-Thank them for their feedback: Even if the customer’s feedback is negative, thank them for taking the time to provide it. This shows that you’re willing to listen to constructive criticism and use it to improve your service.
Dealing with difficult customers is one of the biggest challenges of working as a FOH employee. However, it’s important to remember that not every customer will be satisfied 100% of the time, and there is only so much you can do.