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THE VENUE WELCOME KIT

Your complete on-boarding guide for the Sip App

Welcome to Sip™Science and the Sip App.

We are excited to have you join us!

Thank you for becoming a participating venue with SipScience! Now that the Venue Terms of Service have been executed, please use this section as a resource to guide you through the rest of the on-boarding process. SipScience asks that you keep this information confidential. If you have any questions as this process moves forward, please do not hesitate to reach out to our team at 315.423.1698 or support@sipscience.com. We'll be happy to assist you.

Quick Links

When Will My Venue Go Live with Sip? 

Sip is actively gathering participating venues, but all venues won't be activated immediately. Factors that influence activation date include:

  • if your POS system integration is already available

  • if critical mass has been reached in your area

  • local and state guidelines as a result of the COVID-19 pandemic

The Go Live Date will vary market by market, and we will keep you informed. We want to drive our high-value consumers to your venue as quickly as we can.

 

Steps to On-Board: What You Can Expect

Step 1. Install Omnivore.io software so Sip can communicate with your POS.

 

Omnivore.io is a third-party software that Sip leverages to communicate with your POS. This configuration process allows the Sip App to open and close users' tabs in the venue’s POS.

 

If your venue is already integrated with Omnivore.io, please forward your Omnivore Location ID (found in your Omnivore Control Panel) to your SipScience contact. SipScience will then work with your venue and Omnivore.io schedule a one hour Zoom call to ensure the appropriate permissions have been granted and the integration is properly configured (Step 2).

 

If your venue is not already an Omnivore.io user, an authorized venue staff member (likely a general manager, owner, or other key personnel) must install the software from Omnivore.io. This is done at no cost to the venue. From the computer where the POS is housed, simply pull up a webpage and type in:

 

https://connect.omnivore.io/invite/SIPSCIENCE

 

Click the download button and follow the onscreen instructions to install. You will then be prompted to schedule a one hour Zoom call with Omnivore and SipScience to ensure the appropriate permissions have been granted and the integration is properly configured (Step 2).

Step 2. Configure the software via a live Zoom Call with SipScience and Omnivore.io

On the selected date and time of your Zoom call, an authorized venue staff member (a general manager, owner, or other key management personnel) should join the Zoom call from the computer where the POS is housed (a.k.a. the back-of-the-house computer).

 

The technical specialist from Omnivore will direct the venue staff member to use remote control software from TeamViewer.com so that Omnivore can control the staff member's screen to make final configurations. Throughout this process, the technical specialist will talk through what is being done to establish communication between the POS server and the Sip App. They will also finish setting up the following four fields in the venue’s POS system:

  • Sip Employee

  • Sip Employee Class

  • Sip Tender Type

  • Sip Order Type

Step 3. Set up your free merchant account on Stripe.

An authorized financial manager or venue owner must create a free Stripe.com Merchant Account so that funds processed through the Sip App can be deposited to the venue. Venues should visit:

https://merchant.sipscience.com/

If your venue already has a Stripe account, you can either enter your stripe credentials on the "Login" screen or choose to create an additional Stripe account for your Sip App funds. If your venue is new to stripe, click the "Sign up" tab, enter your email and create a password. Then follow the onscreen instructions and answer each question. Once you are finished, navigate to the home screen, select the banking tab, and click "Connect with Stripe".

Reminder!

Venues don't have to worry about credit card processing costs for Sip App users. SipScience covers the cost of chargebacks and credit card processing fees for subscribing app users. Non-subscribing app users cover their own processing fees. In the event of any chargebacks from non-subscribing Sip App members, SipScience may assist the venue in defending chargebacks.

Step 4. Perform a Live Test of the Sip App and POS Integration.

Your SipScience contact will reach out to schedule a live test of the POS Integration and the Sip App. This test will require a venue staff member to be on-site at the venue to verify that a tab has been successfully opened by a remote member of the SipScience operations team. it is recommended this staff member have access to the back end POS system in the event that additional edits are needed, SipScience may choose to test POS terminals in different areas of the venue to ensure that the app functions correctly in all situations.

During the test, venue staff will add an item to a specified tab. The SipScience team will then close out the tab through the Sip App. If the integration has been configured correctly and is properly linked with Stripe, the app will send the ticket to Stripe for credit card processing, where SipScience will cover the credit card processing fees. The order total, tax, and tip are then deposited into the venue's Stripe Merchant Account.

The on-site venue staff member will then verify that the order total, tax, and tip were correctly delivered to venue's Stripe Merchant Account.

Step 5. Go Live with the Sip App.

You'll work with SipScience to choose a launch date where your venue will go live on the Sip App. Congratulations! Your venue is now visible to our community. Sip App users will be notified via a push notification on their phone, emails, in-app and via text message that a new venue has been added to their home area!

Initial and Ongoing Training

The Sip App was designed to work seamlessly with your Venue's existing POS system, so training for your staff is minimal. The venue and staff maintains control over the transactions and the relationship with the consumer.

 

Sip App users will inform the venue on arrival/seating that they already have a tab open on the POS via the app. It will be listed as the user's last name followed by a unique two digit number that the App user will communicate to venue staff. From this point onward, interactions with Sip App users are like any other, except the user has the option to close their tab via the Sip App on their mobile device.

In addition to the Sip App user being able to close their tab, bar management and staff may also close the tab at any time through standard POS closing procedures. It is important to note that Sip App users have predefined tipping rates set up when they open a tab, so when a venue forces a close, tips are auto-calculated at the user's predefined default tipping rate (calculated at the full value of the ticket before discounts).

 

The Money Trail

A Brief Overview

 
  • The Sip App user opens a tab.

  • Venue staff adds their order items to their ticket.

  • Tab is closed by either the user, venue staff, or venue management.

  • Total check, including tip, tax, and order items, is sent to the credit card processor (Stripe.com).

  • Resulting funds are then deposited into the Venue's Merchant Account on the Stripe platform.*

  • Venue performs normal end of shift/night reconciling processes.

 

*Note: 

The settlement time from credit card close to cash available is 5-7 days, as is customary in the industry, however, transactions appear immediately.

The Details

The Venue's Merchant Account on Stripe belongs to the venue. SipScience does not have access to funds deposited in this account. All settled transactions from Sip app users are deposited daily into the venue's Merchant Account on Stripe.

 

A consumer can only leverage the benefits of the Sip App by opening a tab via the Sip App itself. When a user opens a tab at the venue via the Sip App, the user's tab will show under their last name and unique two digit number. The Sip App user will communicate this information to their bartender or server so that staff can locate and claim the correct tab and add order items accordingly.

 

Once a consumer's POS tab is closed (either by the consumer, venue staff, or venue management), the transaction is automatically sent to the credit card processor (Stripe) to settle the bill, including food, drink, tax, and tip. Please note that the tip is calculated on the pre-discount order total. At the same time, the tab is recorded in the local POS as if it were any other POS tab, except that its tender type is displayed as "Sip". At the end of a shift, venue staff perform all normal practices to account for a customer's spending within the POS system.

Venues don't have to worry about credit card processing costs for Sip App users. SipScience covers the cost of chargebacks and credit card processing fees for subscribing app users. Non-subscribing app users cover their own processing fee and do not receive drink discount credits.

Marketing Materials

SipScience understands that the marketing materials in your venue need to be engaging and relevant to drive sales. With this in mind, SipScience offers a variety of Sip branded marketing materials to make some noise about your participation in the Sip App program. These materials are available at no cost. Venues can choose from:

  • Coasters or mini cards for staff to hand out

  • Table toppers

  • Window stickers/decals

  • Laminated reference sheets for staff

 

Reach out to support@sipscience.com with your requests and items will be shipped directly to your venue. The SipScience team will also provide your venue with with a social media kit, specifically designed to announce your launch with the Sip App!

 

Troubleshooting and Requesting Support

At any point in this process, or while your venue is active as a Sip App Venue, please do not hesitate to contact us with any questions or concerns you may have. You can reach our Venue Operations support line at 315.423.1698 or email us directly at support@sipscience.com.

 

Have Questions? Download our FAQ Now!

 

Welcome to Sip™Science and the Sip App.

We are excited to have you join us!

Thank you for joining the Sip App community! We are excited to have you, and are looking forward to driving traffic to your venue.

Please use this reference as a resource to guide you during the venue on-boarding process. If at any point in time you are unclear on the process or have questions about the Sip App, please don't hesitate to reach out to our team.

315.423.1698

support@sipscience.com

sipscience.com (business-facing)

sip-app.com (consumer-facing)

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